Welcome to Swish Drape’s FAQ section. We’ve compiled answers to common questions about our sustainable fashion, shipping policies, and more. Can’t find what you’re looking for? Our Berkeley-based team is always happy to help at [email protected].
About Our Brand
What is Swish Drape’s style philosophy?
We specialize in conscious wardrobe essentials that blend effortless elegance with sustainability. Our collection of blouses, pants, shorts, skirts, and T-shirts is designed for the modern woman who values both style and ethical production.
Where are your garments made?
All our pieces are ethically produced with sustainable fabrics. While we ship worldwide from our Berkeley headquarters, we maintain strict quality standards for every garment that passes through our hands.
Product Information
What makes your fabrics special?
We’re particularly proud of our signature washable silks—luxuriously soft yet practical for everyday wear. Each garment comes with care instructions to help you extend the life of your sustainable fabrics.
Do you offer plus sizes?
Currently we focus on standard sizing for our conscious wardrobe essentials. We’re actively exploring inclusive sizing options as part of our sustainability mission to dress every body beautifully.
Shipping & Delivery
What shipping options do you offer?
We provide two thoughtful options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders take 1-2 business days to process with our quality checks.
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders take 1-2 business days to process with our quality checks.
Do you ship to my country?
We ship globally from Berkeley, CA with exceptions for some Asian and remote regions. For specific country inquiries, please email our customer care team.
How will my package arrive?
Every order comes in eco-conscious packaging with a handwritten note from our style team and fabric care instructions—because sustainability extends to every touchpoint.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery if your pieces don’t drape quite right. Conscious shopping should be stress-free—just contact us at [email protected] to initiate a return.
Are return shipping costs covered?
Customers are responsible for return shipping fees unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. Your payment information is processed through encrypted channels—we never store credit card details.
Is my transaction secure?
Absolutely. We use industry-standard SSL encryption for all transactions. You can shop our sustainable collections with complete confidence.
Account & Customer Service
How do I track my order?
Tracking information will be emailed to you once your order ships. For Standard Shipping via DHL/FedEx, you’ll receive detailed tracking; EMS tracking may be more limited.
How can I contact customer service?
Our Berkeley-based team is available at [email protected]. We typically respond within 24 hours (excluding weekends).
Still have questions? We’re here to make your sustainable fashion journey seamless. Reach out anytime—we love hearing from conscious shoppers like you.