At Swish Drape, we combine effortless style with conscious practices—from our sustainable fashion collections to our eco-minded shipping and returns process. We’ve designed this policy to be as thoughtful as our garments, balancing your convenience with our environmental responsibility.

Shipping Information

Order Processing

We carefully prepare each sustainable garment with:

  • Processing Time: 1-2 business days
  • Dispatch Days: Monday-Friday (excluding holidays)

Shipping Options

Choose the delivery method that suits your needs:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Included

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50 USD
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Included

Note: Delivery times are estimates and may vary, especially for international orders. Some Asian regions and remote areas may not be serviceable.

Our Conscious Returns Process

We accept returns and exchanges within 15 days of delivery. To maintain our sustainability standards, all items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Sustainable Note

To reduce our carbon footprint, we encourage exchanges over returns when possible. Each return shipment generates emissions we strive to minimize.

Non-Returnable Items

For ethical and hygienic reasons, we cannot accept returns on:

  • Final sale items (clearly marked in product descriptions)
  • Personalized or custom-made garments
  • Items without original tags or packaging
  • Intimate apparel (for hygiene reasons)

Simple 3-Step Return Process

Step 1: Request Authorization

Email us at [email protected] with:

  • Your order number
  • Items you wish to return/exchange
  • Reason for return
  • For exchanges: your preferred replacement item details

You may use this template:

Subject: Return Request – Order #[Your Order Number]

Dear Swish Drape Team,

I would like to request a return/exchange for my order #[Your Order Number].

Item(s) for return: [Product Name, Size, Color]

Reason: [Please specify]

For exchanges, my preferred replacement item is: [Product Name, Size, Color] if available.

Thank you,

[Your Full Name]

Step 2: Package Your Items

Once approved:

  • Repackage items securely in original packaging
  • Include the original packing slip or order confirmation copy

Step 3: Ship Your Return

Send your return package to:

Swish Drape Returns
1528 Spruce Street
Berkeley, US 94709

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

International Returns

For customers outside the U.S.:

  • Mark package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return
  • Notification: Email confirmation when processed

Please allow additional time for your bank or credit card company to process the refund.

Exchange Process

  • We’ll ship your replacement once we receive your return
  • You’ll receive tracking information via email
  • Price differences will be adjusted (you’ll pay more or receive a refund for the difference)

Our Sustainable Commitment

We handle returns responsibly:

  • Perfect condition items are restocked
  • Items with minor flaws are donated to organizations supporting women in need

For any questions about our shipping or returns policy, please contact our Berkeley team at [email protected].